FAQs
1. What is your return policy?
We accept returns on unopened, unused products within 30 days of purchase. Please contact our customer service team for instructions on how to process a return. Sale items are non-refundable.
2. How long will it take to receive my order?
Orders are typically processed within 1-3 business days. Shipping times depend on your location:
- Domestic orders: 3-7 business days
- International orders: 7-21 business days
3. Can I cancel or modify my order?
You can cancel or modify your order within 24 hours of placing it. After that, the order will be processed and we won't be able to make changes. Please contact us immediately for assistance.
4. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express).
5. Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates vary by location and will be calculated at checkout.
6. How can I track my order?
Once your order is shipped, you’ll receive an email with a tracking number. Use that number to track your order on our website or through the shipping carrier's website.
7. What should I do if I receive a damaged product?
If your product arrives damaged or defective, please email us at [your email] within 7 days of receiving your order. Be sure to include your order number and photos of the damage, and we’ll arrange a replacement.
8. Do you offer any discounts or promotions?
Yes, we offer seasonal promotions and discounts. Sign up for our newsletter or follow us on social media to stay updated on the latest deals!
9. How can I contact customer support?
You can reach our customer support team via email at [your email] or through the contact form on our website. We aim to respond within 24-48 hours.
10. Are your products cruelty-free?
Yes, all of our products are 100% cruelty-free and not tested on animals. We are committed to ethical beauty practices.